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Terms & COnditiOns

This website is provided by Iguanas Holdings Limited of 5 Westfield Park, Redland, Bristol BS6 6LT.

Please read the terms and conditions of use carefully. By accessing the website you agree to the terms and conditions of use. We may change the terms and conditions of use from time to time which you can review by checking back on the website. You will be deemed to agree to any changes in the terms and conditions of use by continuing to use the website.

Information provided at www.iguanas.co.uk is correct to the best of our knowledge however Las Iguanas cannot be held responsible for changes to offer times and dates, events and menu items.

All BOOkings

IMPORTANT ALLERGEN INFORMATION UPDATE


Due to the current nationwide challenges with food supply and distribution across the hospitality industry, we are currently using various different suppliers or locally sourced products for our dishes.

As some of these ingredients may contain allergens, we are currently working to update our allergen menu to reflect all the ongoing changes in ingredients, but whilst this data is in review it is currently not possible for us to guarantee that any product is 100% free from any allergen.

Until we can be certain that all of our allergens are listed correctly, we would urge you to consider carefully before ordering and let the Manager know if you have any allergy and what this is, so they can assist with any ingredient queries. We really are so sorry for any inconvenience or disappointment that this may cause; the handling of allergens is of the utmost importance to us as is the safety of all of our guests.



For your booking to be fully confirmed, you will need to agree to the Terms & Conditions.

All offers, menus and pricing are subject to change, this includes all bookings made in advance.

To secure your booking, credit card details will be requested. No charge will be made in advance but if you don't honour or don't cancel your booking, a charge of £5 per person will be applied. We ask that you give us as much notice of a cancellation or change in numbers as possible, and at least 12 hours. You can cancel by using the link in your booking confirmation or emailing/calling the restaurant direct with your booking details.

For some bookings a deposit may be required to secure your table. A full refund will be given for cancellations made more than 48 hours ahead of your booking. A refund cannot be given for diners who don’t show up. Unfortunately, due to a high demand for tables your booking will be cancelled if the full deposit hasn't been paid 24 hours prior to the reservation. Please note that if members of your party do not show up on the night their deposit will be kept in full and not redeemed against the final bill. Different deposit arrangements may be in place for group bookings or bookings via a third party.

Las Iguanas reserve the right to cancel your booking at any time. All items will be presented on a single bill. All prices include VAT. We reserve the right to adjust our pricing according to any changes in the rate of VAT and new menu pricing. We may need to change or withdraw this menu from time to time due to local events. Please note we will require your table back 2 hours from your booking time.

An optional service charge may be added to your bill.

Christmas Bookings

All bookings are considered provisional until Las Iguanas has received full payment of the deposit. To confirm your booking, Las Iguanas requires a £10 deposit per person for all parties booked onto the Christmas menus. The deposit will be redeemed against your final bill. The deposit must be paid within 14 days of making the booking. Failure to do this will result in the booking being released. Full payment of your deposit is considered acceptance of our full terms and conditions. All guests on the same booking are required to order from the same menu type.

 

Cancellation Policy

If you need to cancel your booking, you must notify the Las Iguanas straight away. If you cancel your booking and give more than 14 days’ notice your deposit will be refunded in full. If you cancel you booking and give less than 14 days’ notice your deposit will be retained in full.

The deposit must be paid within 14 days of making the booking. Failure to do this will result in the booking being released. If your booking has to be cancelled due to the introduction of government restrictions your deposit can be reallocated to a new date or refunded in full.

Please note that if you reduce your party size within 14 days or if members of your party do not show up on the day their deposit will be kept in full and not redeemed against the final bill.

 

Pre-orders

We require pre-orders for all Christmas menu food bookings and pre-ordered drinks packages a minimum of 7 working days from the date of your booking. Drinks package prices are available for pre-order only, not on the day of your booking. To guarantee your menu choices for food or drinks please pre-order as soon as possible.

 

Other Information

We only hold tables for 10 minutes after the booking time; if you have not arrived or called to let us know you’re running late, we reserve the right to release your table. Tables are booked a maximum of the following times (from your original booking time), 1 -3 guests 1.5 hours, 4+ guests 2 hours. Las Iguanas accepts no responsibility for the loss or damage to any items left in its care. All items are left at the owner’s risk. A discretionary service charge will be added to your bill. Please note that all our menus are subject to seasonal change due to availability.

For the most up to date menu, please visit www.iguanas.co.uk/food-menu.

Other Information

Please note that all our menus are subject to seasonal change due to availability. For the most up to date menu, please visit www.iguanas.co.uk/food-menu. All offers, menus and pricing are subject to change, this includes all bookings made in advance.

Please aim to arrive at least 10 minutes before your booking time. We only hold tables for 10 minutes after the booking time; if you have not arrived or called to let us know you’re running late, we reserve the right to release your table.

Las Iguanas accepts no responsibility for the loss or damage to any items left in its care. All items are left at the owner’s risk.

All bookings are considered provisional until Las Iguanas has received full payment of the deposit. Full payment of your deposit is considered acceptance of our full terms and conditions. Please note that if members of your party do not show up on the night their deposit will be kept in full and not redeemed against the final bill.

Pre-Orders

To guarantee your menu choices for food or drinks please pre-order as soon as possible.

All pre-orders must be submitted a least 72 hours from the date of your booking.

Lost Property

Las Iguanas accept no responsibility for private property whilst on the premises, including accepting any liability should lost property be returned for any reason to someone who is not its owner – for example if someone makes a false representation of ownership of property. In order for property to be reclaimed, a detailed description of the item(s) and/or proof of ID (identity), and date that the item was left will be required. While every effort will be made to identify the possible owner of lost property (which is likely to involve searching of the item) and then make contact with them, Las Iguanas will not return the property to that person unless they provide these details. Las Iguanas will not mail or courier any reclaimed found property back to the presumed owner unless they send the appropriate fees to cover packing and postage. All items sent at owner's risk.

Intellectual Property

The contents of this site are protected by copyright however you may print off, link to or quote content for non-commercial use providing you do not remove any copyright and proprietary notices. Content for commercial use must be cleared by Las Iguanas. Please contact [email protected].

Mailing List

You may register through the website to join our email list. In doing so you agree to receive periodic emails to your registered address from Las Iguanas until you choose to unsubscribe or your email address becomes inactive or is cancelled. Data is securely held in accordance with Las Iguanas’ privacy policy and registration with the Information Commissioner’s Office as a Data Controller. Offers and vouchers circulated by Las Iguanas to mailing list members are at the discretion of Las Iguanas and any abuse of an account, multiple accounts or other means to acquire multiple discounts or vouchers may lead to your account being suspended or terminated.

Vouchers and offers received via Las Iguanas mailing list should be presented to a member of staff before ordering unless stated in the terms and conditions of that offer. Please note offers and discounts are not valid at Las Iguanas Center Parcs or on delivery.

Birthday treat vouchers will be sent out 7 days before your birthday, can be used to claim one free meal only and are valid for 14 days. You will only receive one voucher every 12 months.

Online BOOking

Online booking is provided by bookatable.com who will provide an email confirmation of time, date and location of your booking. It is your responsibility to check these details and cancel your booking through the instructions included if you are unable to attend. Tables will be held for no longer than 10 minutes from the booked time unless agreed otherwise. We may not be able to accommodate additional diners in excess of the booked number of diners. Booking information is held in accordance with our privacy policy.

Online Shop

Your statutory customer rights are not affected. For all enquiries please contact [email protected], or write to Las Iguanas Shop, Iguanas Holdings Limited, 5 Westfield Park, Bristol BS6 6LT.

Registered in England No. 12631102. Registered Office Lower Ground Floor, Elsley House, 24-30 Great Titchfield Street, London W1W 8BF. VAT No: GB 356692657

1: Sale and Purchase.

1.1 We will sell and you will purchase products subject to our terms and conditions of business set out below. This contract comes into existence when your order has been accepted by us in accordance with these terms and conditions. For the avoidance of doubt, receipt of an order via our Site does not constitute acceptance of an order.

1.2 By placing an order for goods with age restrictions, you declare that you are age 18 or over in order to purchase the goods. We request the right to request written proof of your age before we agree to accept an order.

1.3 We shall endeavour to ensure that all items shown are accurately represented. There may however be slight variations from time to time which you agree to accept providing the variations are not substantial.

1.4 The goods (excluding food items) are warranted free from defects in material and workmanship for three months from delivery. This warranty does not include defects arising from fair wear and tear, willful damage, negligence by you or any third party, use otherwise than as recommended or any alteration or repair carried out without our approval. This warranty does not affect your rights as a consumer. If the goods supplied to you develop a defect under warranty please email us at the address given above.

2: Price.

2.1 All prices are quoted in pounds Sterling and are inclusive of VAT where applicable.

2.2 All prices are exclusive of delivery and packaging, unless otherwise stated. Details of our UK delivery charges are set out at checkout.

2.3 Prices are correct at the time of order and relate to Internet purchases only. All prices are subject to change without notice. All orders for products are subject to availability and we reserve the right to decline to supply an individual or other organisation.

2.4 If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. In the event that you order an item and the price on the website is incorrect we will contact you with the correct price and ask you if you still wish us to fulfil your order at this price. We shall be under no obligation to fulfil any order which was advertised at an incorrect price. Should you choose to decline to order at the correct price we will refund your payment in accordance with paragraph 9 below.

3: Payment.

Payment must be made in pounds Sterling only by any method specified on the website.

4: Passing of Property.

The title of the goods does not pass to the customer until the full payment has been made by the customer, and received by us, and the goods delivered.

5: Passing of Risk.

The risk in the products will pass to the customer on delivery, as set out in paragraph 6.3 below. The risk in this context is taken to mean any damage or cost arising as a result of the purchased products to either the purchaser, the purchasers property or to any other third party or property.

6: Delivery.

6.1 Any date or time period for delivery will be considered as indicative only and does not form any part of a guarantee. The customer will be informed of any products not available at the time of their order and will be sent to you, as soon as possible, when received from our suppliers. We cannot be held responsible for losses or inconveniences caused as a result of delays in deliveries by us or our suppliers. However delivery will be made as soon as possible once your order has been accepted and in any event within 30 days.

6.2 All products are sent by postal service or courier of our choice. Deliveries may need to be signed for upon receipt. Deliveries will only be made to the address of the person who is the holder of the credit or debit card used to purchase the products.

6.3 On delivery of the goods the purchaser of the goods becomes responsible for any losses or damages arising as a result of their use however they may arise.

7: Acceptance.

You will inspect any products within 24 hours of receipt and you will be deemed to have accepted the products unless during the period which commences on the day the contract between us comes into existence and ends on the expiry of seven workings days beginning on the day after delivery of the products you notify us in accordance with the provisions of paragraph 9.2 or paragraph 9.3 below that the products are rejected or that you want to cancel your order pursuant to paragraph 8 below. If no such action is taken, we will consider the products being as described, of satisfactory quality and ¬t for their purposes, and may not accept any rejection of cancellation at a later date. Your statutory customer rights are not affected.

8: Right to Cancel.

You have the right to cancel your contract with us at any time during the period which commences on the day the contract comes into existence and ends on the expiry of seven working days beginning on the day after the date of delivery of the products.

9: Returns Procedure.

9.1 If products are to be rejected or your order is to be cancelled pursuant to paragraphs 7 or 8 above, you will comply with the returns procedure as set out in this paragraph 9. In such circumstances we will accept any returned products should the return be complete and with a valid proof of purchase, in its original, unopened packaging and in a re-saleable condition.

9.2 If you decide to return your purchase to us, please ensure that you request a proof of posting. Please note that except in cases where rejection or cancellation is due to a defect of discrepancy in the order, delivery charge and return postage will not be refunded.

9.3 You will receive a full refund of the purchase price referred to in paragraph 2.2 above which will be credited to you via the same method of payment of the original purchase. Faulty or damaged products must be returned before the refund can be issued.

9.4 In cases where the rejection or cancellation is due to a defect or discrepancy in the order, you will not be responsible for the return delivery charge referred to in paragraph 9.2. When the return arrives back at our office it will be assessed and should it be concluded that the products are faulty or that there was a discrepancy in the order, the return delivery charge will be credited back to you with the original purchase price and delivery charge.

10: General.

10.1 Please note that our products are only available in the United Kingdom and, as such, may be unavailable in the region or country from which you are accessing the Site.

10.2 If any part or parts of these terms and conditions are deemed invalid, void or unenforceable, then that part or those parts will be considered severable from these terms and conditions thereby not preventing the remainder from being enforceable or effective.

10.3 These terms and conditions may be revised at any time and we reserve the right to do so. You are, therefore, advised to keep up to date with the contents of these terms and conditions as revisions are binding upon you.

10.4 Nothing in these terms and conditions will reduce your statutory rights relating to faulty or mis-described goods. For further information about your statutory rights contact your local authority Trading Standards Department or Citizen's Advice Bureau.

11: Governing Law.

Your use of this Site and any purchase by you on this Site of any products will be governed by English Law and will be deemed to have occurred in mainland United Kingdom

12: Vouchers

Terms and conditions apply. Vouchers are non-refundable and valid for 24 months from the date of issue. Please note that these vouchers can only be redeemed in our restaurants and no change can be given on unused funds.