Our ethos is refreshingly simple.
We want to bring authentic South America to every table, every day – in a place that lives and breathes Latin.
We use the freshest food, and the highest quality ingredients. We source from the best possible places – and try to be GM free. We’ve been with some of our suppliers for many years, and proudly support native South American businesses, like our coffee supplier, Daterra (who are Rainforest Alliance certified), and our cachaça partners, Magnifica, who grow our very own organic sugar cane – mixed only with local spring water during distillation.
Of course we take the same care of our people – our most important ingredient. Our outstanding training and development is way above the industry standard and backed up by our Investors in People Gold Award.
We work hard to ensure our menu is fully inclusive with a choice of halal and non-halal dishes, gluten free dishes and a separate vegetarian and vegan menu. Our chicken (excluding kids Chicken bites), lamb & duck are halal in all of our branches, other meats are not halal including beef and chorizo. All halal poultry and meat is pre-stunned in line with EU guidelines and our commitment to animal welfare. We are always pleased to answer any queries you may have about the menu.
The sustainable sourcing of our food is hugely important to us as part of the Casual Dining Group and a key criteria in developing menus across the portfolio of restaurants.
We require all suppliers to source fish products from sustainable fisheries, and some have already started the process of having these products independently certified. Our aim is for all fish products to be sustainably certified as soon as operationally possible. Our suppliers can provide evidence of sourcing from well managed sustainable fisheries and any relevant certification at any given time to support this commitment. In addition to this, we do not use or will accept any red-rated endangered fish species in any of our dishes.
We are working on a plan to ensure that the work done to date and our future commitments are clearly communicated to our customers. As part of this, we hope to work with the Marine Stewardship Council to better understand what needs to be done to ensure we can use the MSC label in our communications in a proper and accurate way. We are committed to ensuring that information about how and where our fish is sourced from is readily available through menus, websites and through our restaurant teams.