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FAQs

If you're visiting one of our restaurants soon, here's everything you might need to know.

YOUR VISIT

What should I do if feeling unwell?

It's great to see you but please don't visit if you or anyone in your household have any Covid-19 symptoms.
 

Do I need to book a table or can we walk in?

We’d always recommend booking to guarantee a table at busy times.
 

How can I find out about allergen information?

Please make sure you let your server know if you have an allergy or dietary intolerance so they can make the kitchen team aware and assist with any queries. Allergen information is attached to our online menu. Click the blue icon for each dish. Please remember that it is not possible for us to guarantee that any product is 100% free from any allergen.
 

Can I pay cash?

No, we are asking all guests to please pay by card. We aren't currently set up to process cash in our restaurants.
 

Can I book a table just for drinks?

You can now book just for drinks from 9.30pm, or why not check out our Chicas' Cocktail Club package of cocktails and tapas.
 

Can I specify if it’s inside or outside?

Outside tables may be bookable, alternatively please call or email your local branch to check availability and facilities. Please be aware that not all of our outside areas are covered or have heaters; if you book a table outside we may not be able to move you indoors if the weather is wet or cold so please bring suitable outerwear.
 

Do we need to pay a deposit?

To secure your online booking, credit card details will be requested. No charge will be made in advance but if you don't honour or don't cancel your booking, a charge of £5 per person will be applied. We ask that you give us as much notice of a cancellation or change in numbers as possible, and at least 12 hours. You can cancel by using the link in your booking conformation or emailing/calling the restaurant direct with your booking details. For phone bookings a deposit may be requested.
 
For some party bookings, a deposit will be required to secure your table. A full refund will be given for cancellations made more than 48 hours ahead of your booking. A refund cannot be given for diners who don’t show up. Unfortunately, due to a high demand for tables your booking will be cancelled if the full deposit hasn't been paid 24 hours prior to the reservation. Please note that if members of your party do not show up their deposit will be kept in full and not redeemed against the final bill. Different deposit arrangements may be in place for group bookings or bookings via a third party. Where a booking has been cancelled due to a restaurant closure or a change in local restrictions deposits will be refunded automatically.
 

How long can we keep our table?

We’ll let you know when you book how long you can keep your table for.
 

Are you offering a children’s menu?

Yes, we have our children’s menu available.
 

Can I book bottomless brunch?

Bottomless Brunch (Bubbly Brunch in Scotland) is available at selected times every day including occasional late sessions on bank holiday weekends.
 

Can I book a cocktail masterclass?

We are currently not able to offer masterclasses. For future enquiries please contact our Bookings team for more details.
 

Can we pre-order?

It is possible to pre-order for larger groups – please contact your local restaurant.
 

Can I order on my phone at the table?

We are currently trialing order and pay and pay at table options in our restaurants, please ask your server for details.
 

I have a Las Iguanas or The Restaurant Card gift card – can I still use it?

Yes, we still accept valid Gift Cards in our restaurants which expire 2 years from the purchase date. Gift cards are available to purchase from our restaurants.
 

How often will the credit card machines be sanitised?

The credit card machines will continue to be routinely sanitised alongside our other enhanced hygiene measures.
 

CUSTOMER HEALTH

Can I catch Covid-19 from my food?

Food Standards Agency advice is that it is ‘very unlikely that you can catch coronavirus from food.’
 

Do we need to wear PPE?

You are no longer required to wear a mask when moving around our restaurants although you may still wish to do so.
 

Is there hand gel on all tables?

Not on every table, however there are sanitising stations around the restaurant.
 

How will you make sure other people observe the social distancing rules?

There are currently no social distancing restrictions in place in England, Scotland or Wales. Should restrictions be reintroduced at any time in the future, team members will ensure that everyone observes the guidelines.
 

Are tables/chairs wiped down after each use?

Yes, all tables, chairs, high chairs and upholstery will be sanitised before each party is seated.
 

How will you ensure the menus are clean?

We only use single-use disposable menus or laminated menus which can be properly sanitised. To minimise environmental impact the menus are printed on recycled or FSC certified paper with vegetable inks. The menu is also viewable on the website.
 

STAFF HEALTH

How can you guarantee that the restaurant will be a safe place for the staff to work in?

Where required we have in place enhanced procedures and safety measures to keep both the team and our guests safe including local risk assessments, and stringent hygiene guidelines.
 

What is your EHO Scores on the Doors rating?

97% of our managed restaurants have a 5 Star rating (In Scotland the equivalent is a 'Pass') and we have one 4 Star rating.
 

What are your staff doing to ensure excellent hygiene?

Las Iguanas already holds a 5 star EHO rating across 97% of our managed restaurants and we have also put in place enhanced cleaning protocols for all high contact surfaces and hand washing or sanitising.
 

Who is responsible for cleaning the restaurant throughout the day?

The Manager on Duty will oversee cleaning throughout the day and be responsible for making sure that our enhanced cleaning routines take place.

Ready to come and say hello?